Frequently Asked Questions

Most companies are fully operational within a day. Your account is ready the moment you sign up — the dashboard, mobile app, and storefront are all live immediately.

Importing your existing data from a spreadsheet takes minutes, and sending magic links to your crew takes seconds. If you're coming from another system, we'll help you migrate your data at no extra cost.

Just a web browser and an internet connection. There's no software to install, no servers to set up, and no special hardware required. The platform runs entirely in the cloud.

To get the most out of it, have this ready:

• Your customer list (names, addresses, phone numbers)
• Your equipment list (trucks, trailers, dumpsters)
• Your crew members' names, phone numbers, and roles
• Your company logo (for branding)

Yes. You can import customers, equipment, dumpsters, and more from CSV or Excel files directly through the admin panel. The system maps your columns automatically — you just review and confirm.

If you're switching from another platform or have complex data, we'll work with you to map and migrate everything so nothing is lost. There's no charge for data migration assistance.

Absolutely. We support parallel runs so you can test Haulx alongside your existing system. This way your team gets comfortable, you verify everything works the way you need it, and you switch over on your own timeline.

No. Haulx is fully managed — there are no servers to maintain, no software to update, and no backups to worry about. Updates happen automatically in the background. If you can use a web browser, you can run the platform.

No. The mobile app runs in a web browser — no app store download required. Drivers open a link and they're in. It works on any phone (iPhone or Android) and is designed for one-handed use with work gloves.

Drivers can also save it to their home screen so it looks and feels like a regular app, with its own icon and full-screen experience.

Crew members receive a magic link via text message or email. They tap it once, and their device is automatically paired to their account. No usernames, no passwords, no login screens after the first time.

If someone tries to access the system from a new device, you (the owner) get a notification to approve or deny the request.

Drivers use the mobile app for their daily field work:

• My Day — see today's assigned jobs, equipment, and route
• Load Tickets — log loads with material type, quantity, photos, and GPS
• Fuel Receipts — snap a photo, enter gallons and cost
• Dumpster Actions — deliver, swap, or pick up dumpsters with one tap
• Estimates — create and send estimates from the field
• Closed Tickets — review completed work history

There are four roles, each with different access levels:

• Owner — full access to everything: dashboard, admin settings, financials, and crew management
• Foreman — can manage jobs, reassign crew and equipment, and create estimates
• Driver — sees assigned jobs, logs load tickets, fuel receipts, and dumpster actions
• Operator — equipment-focused view for heavy machinery operators

The app needs an internet connection to sync data. However, once your driver opens "My Day" and loads their schedule, the job details are cached in the browser. If they lose signal briefly, they can still view their assignments. Data will sync back when the connection resumes.

No contracts and no cancellation fees, ever. You pay month-to-month and can cancel anytime. If you choose annual billing, you save 15% — but monthly is always available with no commitment.

No. Setup is free, onboarding is free, and data migration assistance is free. You only pay your monthly (or annual) plan fee. That's it.

You can upgrade your plan at any time from the admin panel. If you add a second or third truck and need more capacity, just move up to the next tier. Your data, settings, and branding all carry over — nothing changes except your limits.

Add-ons are optional features you can attach to any plan for an additional monthly fee. Examples include physical dumpster GPS trackers, advanced financial reporting, multi-location management, and payroll integration.

You only pay for what you need. If a requested feature makes sense for everyone, we build it into the core product at no extra cost.

Starter is built for single-truck operations focused on dumpster management. You get dispatch, scheduling, dumpster tracking, estimates, invoicing, the mobile app, a storefront, and dumpster map tracking.

Pro adds everything for growing fleets: dirt hauling and project management, equipment rental scheduling, bulk materials management, multi-service dispatch, online ordering, advanced financials, and ELD integration for all trucks.

See the full feature comparison for a side-by-side breakdown.

The dispatch board is a drag-and-drop interface where you assign jobs to crew and equipment. You create a job (pick a customer, location, type, and equipment), then drag it to a date and crew member. The driver sees it on their mobile app immediately.

If you connect Google Calendar, dispatched jobs also appear on a shared calendar your whole team can see.

Estimates: Create an estimate with line items, scope, and pricing. The platform can use AI to help write the scope based on a description. Send the estimate to your customer via a branded public link — they see your company name and logo.

Invoicing: When a job is complete, generate an invoice with one click. If you've connected QuickBooks Online, the invoice is created directly in QBO with all the job details, line items, and customer info synced automatically.

The storefront is a full e-commerce website where your customers can browse your services, see pricing, add items to a cart, and check out. It supports:

• Product catalog with categories, variants, and add-ons
• Flexible pricing models (flat, per-ton, per-sqft, distance-based)
• Smart delivery pricing based on distance to your quarry or yard
• Promo codes and tax calculation by address
• A built-in blog and CMS for marketing pages

Orders from the storefront flow directly into your ops dashboard for dispatching.

ELD (Electronic Logging Device) integration connects to your RouteMate GPS/ELD devices to show real-time vehicle locations on the dispatch map. It also provides automated mileage logging and ELD compliance reporting.

This is available on the Pro and Enterprise plans. You just enter your RouteMate API key in the admin panel and your truck locations appear on the map automatically.

Every dumpster in your inventory is tracked with its current status (available, delivered, scheduled for pickup) and location. Drivers update dumpster status from the mobile app with one tap when they deliver, swap, or pick up.

The dashboard shows a map view of all your dumpsters, and you can see the full assignment history for each one. Optional physical GPS trackers are available as an add-on for live hardware-based location tracking.

Yes. If you connect your Google Voice account, you can send and receive SMS messages directly from the dashboard. Each customer has a conversation thread, so you can see the full message history. This is great for sending delivery ETAs, pickup confirmations, and following up on estimates.

Yes. Every account gets its own completely separate database — your data is never mixed with any other company's. All connections use HTTPS encryption, data at rest is encrypted, and the platform runs on Cloudflare's infrastructure which maintains SOC 2 Type II, ISO 27001, and PCI DSS compliance.

No. Every company gets a completely isolated system — separate database, separate file storage, separate deployment. There is zero shared infrastructure between customers. One company's data can never be accessed by or leaked to another.

You can deactivate a crew member from the dashboard immediately. Their device is unpaired, and they lose all access to the system. Any work they've logged (load tickets, fuel receipts, etc.) stays in the system as part of the historical record.

If you cancel, you can export your data beforehand. We don't delete your data immediately — there's a grace period in case you change your mind. After that, your data is permanently removed from our systems.

No. The platform is fully white-labeled. Your crew and customers see your company name, your logo, and your colors everywhere — on the dashboard, the mobile app, estimates, invoices, and the storefront. There is no "Powered by Haulx" branding anywhere.

Yes. You can connect your own domain (e.g., app.yourcompany.com for the dashboard and www.yourcompany.com for the storefront). You just point your DNS to us and it's live.

You also get a free platform subdomain right away (e.g., yourcompany.haulxplatform.com) that you can use immediately while setting up your custom domain.

You can customize company name, logo, favicon, full color theme (primary, secondary, background, text, accents), tagline, and even inject custom CSS for pixel-perfect brand matching. The theme editor has a live preview so you can see changes in real time.

Current integrations include:

• Google Calendar — sync dispatched jobs to a shared calendar
• Google Voice / SMS — send and receive texts from the dashboard
• QuickBooks Online — create invoices and sync customer data
• RouteMate GPS / ELD — real-time vehicle tracking and compliance
• Ecwid — sync orders from an existing Ecwid storefront
• AI Language Model — AI-assisted dispatch, estimates, and project plans
• Google Maps — distance-based delivery pricing and quarry selection

No. All integrations are completely optional. The platform works fully standalone without any of them. You can turn on integrations one at a time as you need them — there's no pressure to connect everything at once.

Yes. If there's a tool or service you need connected, let us know. If it benefits multiple customers, we build it into the platform at no charge. For specialized one-off integrations, we can scope it as a custom development project or add-on.

Support depends on your plan:

• Starter — email support during business hours
• Pro — priority support with faster response times
• Enterprise — dedicated account manager and 24/7 support

All plans include free onboarding assistance, data migration help, and access to the documentation.

Absolutely. Reach out to us and we'll schedule a Zoom call to walk you through the platform, answer your questions, and show you how it would work for your specific operation.

Tell us about it. We're actively building based on customer feedback. If it makes sense for the product, we build it and roll it out to everyone at no charge. If it's a specialized module for your specific operation, we'll work out a fair add-on price.